Frequently Asked Questions
Everything you need to know about sourcing premium art glass for your projects.
How do you ensure art glass doesn't break during shipping?
We use specialized industrial-grade foam layering and custom-fitted double-walled boxes for all glass shipments. Each crate is marked as highly fragile to ensure careful handling by our logistics partners.
What is the minimum order quantity for wholesale pricing?
To qualify for wholesale rates, we require a minimum opening order of $500. Subsequent reorders must meet a $200 minimum to maintain bulk discount eligibility.
Can I request custom sizes or specific color patterns?
Yes, we offer custom glass cutting and bespoke color runs for large-scale interior design projects. Please contact our manufacturing team with your specifications for a lead-time estimate.
Do you offer international shipping for bulk orders?
We ship worldwide via sea freight and air cargo. Please note that international customers are responsible for any customs duties, taxes, or import fees required by their local government.
What is your return policy for damaged or defective glass?
Claims for damaged items must be filed within 48 hours of delivery. Please provide photographic evidence of the packaging and the damaged product to receive a full refund or immediate replacement.
Are your glass products compatible with standard COE 90 or 96 fusing?
Most of our inventory is categorized by Coefficient of Expansion (COE). Please check the product description for the specific COE rating to ensure compatibility with your existing glass supplies.